Returns Policy

We want you to be satisfied every time you shop with us. Our 'no quibbles' guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to us within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:

• Sealed computer software which has been opened
• Goods made to the customer's personal specifications
• Pierced earrings / body jewellery

Bulk orders and special orders are non returnable unless expressly agreed in writing. Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the us. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.

Should you have a complaint with the service or product we provide please contact us by email: enquiries@roomno9.co.uk or telephone: 01525 852741. Our lines are open 09.00 a.m. to 17.30 p.m. (UK time zone) Monday to Saturday.