Terms & Conditions

These terms and conditions were last updated on 01/01/2011.

Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. 'We' or 'Our' means Room No. 9. 'You' or 'your' means the person accessing, using or ordering from our website over the Internet.

1. Prices, description and availability of goods

All prices are shown in GBP (Pounds Sterling). Prices other than those in GBP are shown for guidance purposes only. All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. Where goods are temporarily out of stock we will endeavour to contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Despite our best efforts, a small number of the items displayed on our site may be mispriced. No contract exists between you and Room No. 9 until we accept the order by taking payment for the goods. We maintain the right to decline orders without giving an explanation. Colours may vary slightly from those shown on the website due to the limitations of Internet technology.

2. Sales tax

Value Added Tax (VAT) is calculated on shipping destination. It is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery. Orders shipped outside the EU but paid for with a card registered to an address within the EU are subject to VAT. This VAT will not be displayed in the shopping basket but will be added to the amount charged to your card.

3. Payment methods

All orders must be paid for by credit or UK debit cards. Unfortunately, we do not accept payment by cheque or postal order, and you cannot pay in instalments. We accept Visa (including Delta), Mastercard, Switch & Solo. All prices are in pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.

4. Delivery arrangements

Your shopping basket displays the goods you have purchased and an indication of the delivery time. We will notify you if your goods are not able to be despatched within this time period, e.g. some 'made to order' goods may take longer. Shipping times may vary and are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time in working days. Please note that there are some products that we do not ship to certain destinations, which will be indicated in the shopping basket.

5. Cooling off period and cancellation / returns

We want you to be satisfied every time you shop with us. Our 'no quibbles' guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to us within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:

  • Sealed computer software which has been opened
  • Goods made to the customer's personal specifications
  • Pierced earrings / body jewellery

Bulk Orders and special orders are non returnable unless expressly agreed in writing. Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the us. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.

6. Complaints

Should you have a complaint with the service or product we provide please contact us by email: enquiries@roomno9.co.uk or telephone: 01525 852741. Our lines are open 09.00 a.m. to 17.30 p.m.(UK time zone) Monday to Saturday. We aim to:

  • Acknowledge complaints within 5 working days
  • Advise you how long it will take to resolve the complaint
  • Keep you informed throughout the process

7. Trademarks and copyright

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the Room No. 9 website are the property of Room No. 9. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

8. Security

Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices. If you have any questions about the security at our website, you can send an email to enquiries@roomno9.co.uk.

9. Privacy Statement

This privacy statement applies solely to information collected through this website.

9.1. Information Collection and Use

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 under which we are registered. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:

  • Your name and address
  • Your contact telephone numbers (to enable us to contact you in the event of a query)
  • Your email address
  • For credit / debit card purchases your card details

We will confirm your personal details on our acknowledgement of order. If you have registered you may check, amend or remove your personal details by clicking the login button. If you are not registered you may check, amend or remove your personal details by emailing enquiries@roomno9.co.uk or writing to us. By registering or ordering through our website you consent to the collection and processing of your personal details by us.

9.2. Registration

Registration is not required to use our website. To speed up future purchases and avoid retyping your details you may register with us and we will store your personal details securely with access protected by a user name and password. We send all new members a welcoming e-mail to verify username and password.

9.3. Cookies

A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive. We do not use persistent Cookies which are stored on your computer, but we do use temporary 'Per session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.

9.4. Log Files

We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

9.5. Links to / from 3rd party websites

We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

10. Notification of Changes

If we change our Terms and conditions, Privacy policy or Security policy, we will post notification of these changes on our Homepage so you are aware of them. Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you by e-mail and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected.

11. Legals

The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts.

These terms and conditions do not affect your statutory rights as a consumer.