Your shopping basket displays the goods you have purchased and an indication of the delivery time. We will notify you if your goods are not able to be despatched within this time period, e.g. some 'made to order' goods may take longer. Shipping times may vary and are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time in working days. Please note that there are some products that we do not ship to certain destinations, which will be indicated in the shopping basket.
All orders must be paid for by credit or UK debit cards. Unfortunately, we do not accept payment by cheque or postal order, and you cannot pay in instalments.
We want you to be satisfied every time you shop with us. Our 'no quibbles' guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to us within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:
- Sealed computer software which has been opened
- Goods made to the customer's personal specifications
- Pierced earrings / body jewellery
Bulk orders and special orders are non returnable unless expressly agreed in writing. Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the us. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.
Should you have a complaint with the service or product we provide please contact us by email: enquiries@roomno9.co.uk or telephone: 01525 852741. Our lines are open 09:00am to 17:30pm (UK time zone) Monday to Saturday.
RBS WorldPay
We use the industry leading internet payment company WorldPay to protect your card details and protect you and us from fraud. For millions of people around the world, WorldPay is the way to pay - trusted and secure. WorldPay payment solutions are trusted by thousands of businesses, big and small. WorldPay provides a secure connection to your card issuer, without itself holding information regarding the goods or services you have ordered. The following outlines the how you can make a payment through the WorldPay Payment Service and how we deal with the transaction.
How does the WorldPay Payment Service work?
- A shopper visits an e-commerce website and selects the items that they would like to buy.
- The shopper then proceeds to the merchant's checkout with their shopping basket. This generates a summary description of the purchase that is sent to WorldPay for payment processing. This submission is often referred to as the "purchase token".
- The shopper is redirected to WorldPay's secure server where they are presented with a series of payment pages, enabling them to choose their payment method and enter their payment details.
- WorldPay records the shopper's payment details against the details submitted in the purchase token to produce a transaction.
